How do I access my Spot account?
You should have received a link to access your account in your Spot purchase confirmation email. Your account is linked to the email you used to purchase your Spot coverage, you can use this link to access your account.
How do I file a claim?
To initiate a claim, simply log in to your Spot account and follow the provided steps. You will be directed to our plan administrator’s portal to complete the claim process. Your Spot account will contain crucial details required for accessing the portal. When reporting your event, please be as thorough and detailed as possible. Providing comprehensive information upfront will expedite the process. After submitting your claim, the claims team from the plan administrator will reach out to you promptly.
What information is required to submit a claim?
We will need you to confirm your identity, provide some basic information about your event and depending on the nature of your claim we may require some supporting documentation. Note that the claims administrator will ask you for proof of cancellation or the refund policy for your pass. Once you submit your claim with all other requested information, the claim administrator will contact Spot to verify this information with the pass provider on your behalf. If you have proof of last usage and or cancellation of your pass already, you may submit this information on your own as well. Don’t worry, Spot has a team of dedicated Customer Advocates who can assist you along the way. If you have any questions about the claims process, email us at claims@getspot.com.
Who backs Spot’s claims?
Spot has partnered with International Medical Group (IMG) and iTravelInsured to administer this plan. If something happens, we’ll provide you a link to their portal where you can submit a claim. This plan was underwritten by and claims will be paid by United States Fire Insurance Company. More information will be included in your plan documents.
When can I expect to hear a decision about my claim?
The decision process is dependent on the amount of time it takes the claims team to receive all the necessary information needed to process and review your claim . The more relevant information you provide, the quicker the review.