How do I access my Spot account?
You should have received a link to access your account in your Spot purchase confirmation email. Your account is linked to the email you used to purchase your Spot coverage, you can use this link to access your account.
How do I file a claim?
Log in to your Spot account and follow the steps to start a claim and report your accident right from your account dashboard. When reporting your event, be as thorough and detailed as possible. The less information the claims team has to hunt down, the speedier the process. Once you’ve started your claim, a member of our claims team will reach out to you to go over the rest of the details.
What information is required to submit a claim?
We will need you to confirm your identity, provide some basic information about your event and depending on the nature of your claim we may require some supporting documentation. Don’t worry, you’ll also have a dedicated claims advocate helping you with your claim every step of the way. If you have any questions about the claims process, email us at claims@getspot.com.
Who backs Spot’s claims?
Spot Pass Protection policies are backed by United States Fire Insurance Company.
When can I expect to hear a decision about my claim?
The decision process is dependent on the amount of time it takes the claims team to receive all the necessary information needed to process and review your claim . The more relevant information you provide, the quicker the review.