When can I purchase Pass Protection?
Pass Protection is mostly offered online at checkout when purchasing your Pass. If the offer to purchase Pass Protection does not appear in checkout when purchasing your pass, check with the mountain or Pass provider for availability. If you have already purchased your pass and wish to add Pass Protection at a later date, contact the mountain or Pass provider to check availability and purchase by phone.
I purchased Pass Protection but did not receive a confirmation email. What do I do?
Feel free to chat with us on our site or reach out to spot@getspot.com, our dedicated Customer Advocates will be happy to assist you.
Common reasons for filling a Pass Protection Claim
The following events might prevent you from using your pass. Note that if your claim is approved, your pass will be cancelled and you will no longer be able to use your pass.
- Your or a family member’s sickness or injury
- A death of a family member
- An uninhabitable primary residence
- Quarantining (Including, but not limited to, quarantine due to Covid)
- A subpoena, serving on a jury, or appearing as a witness in a legal action
- You or a family member are called to active military duty or emergency service as a reservist
- Previously granted military leave revoked or reassigned
- Involuntary transfer of employment
- Involuntary termination or lay off by an employer
Coverage may vary by state and jurisdiction. Please view your state-specific plan document within your Spot Account for more details or reach out to our team with any questions.
Are there exclusions?
Is Pregnancy a Covered reason under Trip Cancellation?
Yes, normal pregnancy or childbirth of you or your traveling companion is a covered reason for trip cancellation. The date of conception, as verified by medical records, must occur after the effective date for the plan (Added for products sold on or after March 6, 2023; Not available to NY and WA residents)
How can I speed up the review process for my claim?
Each claim is reviewed as quickly as possible, but there are some things you can do to help things go smoothly. For starters, when you login to your account to notify Spot of your intent to file a claim, answer the questions as thoroughly as possible. Typically, the more information you can provide, the less back and forth will be needed for the claims team to get answers. Also, make sure you have all the supporting documents you need ready to upload when you submit your claims form. Once the claims team has your claims form and supporting documents, they can get started!
Can Spot’s Pass Protection help me with my injury?
Unfortunately, no. Spot Pass Protection does not contain any accident or sickness medical expense benefits. In the event of an injury that prohibits you from using your Pass for the season, Spot can help you get reimbursed for the prepaid and nonrefundable costs of the Pass if you choose to add Spot Pass Protection at checkout. If you are a Spot injury insurance policy holder, then that plan may be able to cover some costs of your injury. Not sure what plans you have? Chat with us on our site or reach out to spot@getspot.com!
Can I cancel my Spot Pass Protection?
If you’re not satisfied for any reason, you can cancel this insurance within the ten-day review period by calling your pass provider or mountain resort contact center. We’ll refund the plan cost, provided there are no incurred losses, you haven’t used your pass, or filed a claim.