If you’re reading this, then something has happened and you may not be able to use your Unlimited Use or Multiday Pass this season. Bummer! The good news is that we’re here to help.
First, you’ll need to make sure that the unforeseen circumstances leading to your inability to use your Pass qualify for coverage and reimbursement. There are many events that are covered, including but not limited to: family emergencies, illness, injury, termination from your job, and more. Some examples are listed below, but please review your plan document for complete terms and conditions.
If an injury or illness is requiring you to cancel your trip, you’ll need to be sure to see your doctor right away and get treatment so you can focus on getting better. We’ll need documentation from your visit so make sure to keep your paperwork so that you can upload it when you go to file a claim. If you are cancelling due to a family member who has been injured, ill, or who has passed, we will need documentation for that as well.
If you have an involuntary change in employment, make sure to obtain and keep any documentation that outlines this change from your employer. These changes can include involuntary termination. You’ll need to obtain a copy of the official notice.
If your home is rendered uninhabitable and remains uninhabitable throughout the time which you could use your pass, whether by vandalism, burglary, or natural disaster, we will need proper documentation as proof of this as well, including but not limited to, police report, insurance claims, etc.
Lastly, it’s time to file a claim. Please notify Spot and/or the plan administrator in writing of your plans to use your Pass Protection within 20 days of the unforeseen event occurring by logging into your Spot account. You will be directed to our partner carrier’s portal to complete the claim process. Your Spot account will contain crucial details required for accessing the carrier’s portal. When reporting your event, please be as thorough and detailed as possible. Providing comprehensive information upfront will expedite the process. After submitting your claim, the claims team from our partner carrier will reach out to you promptly.