How do I access my Spot account?
You should have received a link to access your account in your Spot purchase confirmation email. Your account is linked to the email you used to purchase your Spot coverage, you can use this link to access your account.
The information shown on my Spot My Account page does not accurately reflect my insured trip, what do I do?
We encourage you to login and review your account details as soon as possible after enrolling to ensure accuracy. If for any reason the information shown is not correct, contact Spot at spot@getspot.com. You may be asked to provide supporting information to validate any changes made, such as providing a form of identification to validate a requested name change.
Please ensure that all travelers included on your travel itinerary documents are shown as enrolled in the plan. If someone is not listed or if another traveler is added to your trip, you have up to ten days after your original date to add them to your plan. You may add them by contacting Spot at spot@getspot.com or by following the prompts on your account dashboard. A maximum of 10 individuals may be included on your plan including you.
How do I file a claim?
Log in to your Spot account and select the coverage for which you are filing a claim. Your dashboard will provide a link to the plan administrator's portal as well as important account information you’ll need to login to the plan administrator's portal to submit your claim. The plan administrator will let you know what supporting documentation is needed to support your claim depending on the nature of the event and the benefits for which your are filing a claim. Spot Insurance is prepared to help guide you through the claims process. You may contact Spot with any questions throughout this process. You can contact Spot by logging in to your Spot account or by emailing spot@getspot.com.
Who backs this plan?
Spot has partnered with International Medical Group (IMG) and iTravelInsured to administer this plan. If something happens, we’ll provide you a link to their portal where you can submit a claim. They’re also available 24/7 to provide you with non-insurance emergency travel assistance. This plan was underwritten by and claims will be paid by United States Fire Insurance Company. More information will be included in your plan documents
When can I expect to hear a decision about my claim?
The decision process is dependent on the amount of time it takes the claims team to receive all the necessary information needed to process and review your claim. The more relevant information you provide, the quicker the review. After you have submitted a claim, keep an eye out for any emails from the plan administrator that may request additional information needed to evaluate your claim.